Please see below for some of our frequently asked questions. 
Should your question not be covered below, please fill out a contact form here or send us an email.

Are you currently accepting new cosmetic injectables patients?

Yes, Dr Pippa is currently accepting new patients at her Clapham Junction location. 

What is your cancellation policy?

Should you be unable to attend your aesthetic appointment, you must let us know at least 48 hours before your appointment, otherwise you will lose any deposit monies paid.

Do you offer a free consultation?

Yes, Dr Pippa offers a free virtual consultation, where you can discuss your concerns and will then be recommended what treatments are best suited to your needs. Should you wish to book in for treatment, Dr Pippa will revisit these discussions face-to-face before carrying out any treatment. 

Do you take a deposit?
Yes. Should you wish to book in for treatment a £20 deposit will be taken to secure your booking for face-to-face consultations and botulinum toxin treatments. A £50 deposit will be taken for longer appointments, including filler treatments. The deposit will come off the total cost of your treatment, however, should you fail to attend your appointment or should you cancel less than 48 hours before you appointment, then this deposit will be retained. If you pay a deposit for a face-to-face consultation and attend your consultation but decide not to go ahead with treatment, you will be refunded your deposit amount in full.

What brand of Botulinum Toxin do you use?

Dr Pippa primarily uses Bocouture^® and Botox^® for her botulinum toxin treatments, however all brands are available if requested in advance. Prices quoted are based on the use of Bocouture.

What brand of Fillers do you use?

Dr Pippa uses a combination between Belotero^®, Teoxane^® and Juvéderm^® for her filler treatments.

Does Dr Pippa offer Polynucleotides, Profhilo and Sunekos treatments?

Yes, absolutely! If you are interested in any of these treatment, please fill out our contact form.

How long does botulinum toxin last for?

On average, botulinum toxin treatments will last for around 3 months, however every person metabolises the toxin at different rates, so for some people the treatment will not last as long and for others it may last longer. Areas that require only a very small dose of toxin may have reduced longevity (e.g. lip flip, gummy smile, chin, DAOs), and areas that use a much higher dose of toxin often have extended longevity (e.g. neck, masseters, underarms). 

How long do fillers last for?

Depending on the thickness and type of product used, hyaluronic acid dermal fillers last between 3 to 24 months. Areas that require a soft malleable filler, such as fine lines, lips or nasolabial folds, will often last between 3 - 9 months, depending on the product used. Areas that use a thicker filler, such as cheeks, chin, jawline, will often last 12 - 24 months, depending on the product used.

Am I suitable for cosmetic injectables treatments?

During your consultation Dr Pippa will ask you questions about your general health, medications and medical conditions. Botulinum toxin treatments are contraindicated in people with neuromuscular disorders, such as myasthenia gravis, those who are taking certain muscle relaxants and antibiotics such as aminoglycosides, pregnant or breast feeding women, those with infection or inflammation at the proposed site of injections and bleeding disorders. Dermal fillers are contraindicated in people who are pregnant or breast feeding, those with infection or inflammation at the proposed site of injections, those with known allergy/hypersensitivity to lidocaine anaesthetic and bleeding disorders.

Should you have a medical condition or be taking medication that causes immunosuppression, then a letter from your consultant will be required before any treatment can be undertaken. 

What about fillers and the COVID-19 vaccine?

It has been found that in very rare cases, people who have had vaccinations for COVID-19, or those who have had COVID-19 infection have experienced delayed onset reactions (inflammation, swelling, redness, hypersensitivity, nodules) to areas that have previously been treated with dermal fillers. Whilst these reactions are extremely rare and are usually mild and self-limiting, Dr Pippa is following the ACE Group guidelines that recommend no dermal filler treatments for 2 weeks prior to a COVID-19 vaccination, or for 3 weeks after a COVID-19 vaccination. It is also recommended that botulinum toxin treatments are not carried out for a week before or after a COVID-19 vaccination. 

What should I do if I have a complaint?

Should you have any complaints, we would ask that you please send an email or fill out a contact form outlining your complaints and any issues that you wish to address. However, you can also make your complaint by telephone or in person should that be easier for you. We take all complaints very seriously and will endeavour to reply to you within 72 hours.

What safeguards are in place to protect me when I attend for my appointment?

During your appointment Dr Pippa will be wearing PPE to reduce the risk of infection. Please do not attend your appointment if you are unwell or show any signs of COVID infection. If you wish to, you may wear a mask to your appointment, however this may need to be removed for treatments around the nose and mouth area. 

When should I not attend for my appointment?

If you, or anyone in your household, have any symptoms of Covid-19 (new continuous cough, high temperature or loss of taste and smell) then please do not attend your appointment. Please ensure that you follow the current UK government guidelines with regards to self-isolation and testing. Should you be in the 'extremely vulnerable' category, please do not schedule any non-emergency appointments until the government has advised that it is safe to do so. 

What about dermal fillers and the COVID-19 vaccine?

It has been found that in very rare cases, people who have had vaccinations for COVID-19, or those who have had COVID-19 infection have experienced delayed onset reactions (inflammation, swelling, redness, hypersensitivity, nodules) to areas that have previously been treated with dermal fillers. Whilst these reactions are extremely rare and are usually mild and self-limiting, Dr Pippa is following the ACE Group guidelines that recommend no dermal filler treatments for 2 weeks prior to a COVID-19 vaccination, or for 3 weeks after a COVID-19 vaccination. It is also recommended that botulinum toxin treatments are not carried out for a week before or after a COVID-19 vaccination.